Digitally Twin Any Resource: QR-Enabled Workflows at the Point of Interaction

Imagine transforming every physical asset your team interacts with—be it a medical device, a boardroom, or a customer modem—into a gateway for seamless service, support, and operational insight. That’s precisely what Openscreen Track delivers: a suite of workflow tools, print management capabilities and unique serialized QR codes that embed digital intelligence directly onto real-world resources for compliance, support, education and engagement.

Core Features:

• Zero-code workflow builder — design resource-specific workflows without developer support.
• QRcode serialization engine + print studio — generate, customize, and print unique QRcode tags at scale.
• Asset assignment at point of interaction — batch upload or assign QR codes as assets are deployed.

• Enterprise-grade integrations — seamlessly tie Track workflows into existing CMMS, CRM, ITSM, or EAM systems such as ServiceNow, IBM, or Salesforce.

• Real-time reporting & analytics — get instant visibility into every scan, every interaction, every time.

• Timer-based inspection scheduling — trigger recurring inspections or compliance checks at custom intervals (daily, weekly, monthly).

• End-user media capture — allow staff to upload photos or videos directly through QR workflows to log inspections, cleaning records, or equipment status.

What Openscreen Track Enables:

• Pinpoint SelfCare: Empower end users—whether customers or staff—to troubleshoot or engage with a device at the moment of need.

• Reduced Downtime: Let staff instantly report equipment issues from the field, boosting response speed and reducing service costs.

• Regulatory Compliance on Demand: Swap paper-based audits for QR-triggered, digital compliance workflows and centralized reporting.

• End-to-End Asset Visibility: Track asset lifecycle from deployment to retirement with scan-based updates.

• Seamless Vendor Collaboration: Give third-party service providers direct scan-based access to report, update, or close out work orders.

• Simplified Onboarding & Training: Attach QR workflows to assets so staff can scan for quick tutorials, safety procedures, or policy updates.

• Data-Driven Decision Making: Leverage scan analytics to uncover usage patterns, identify bottlenecks, and optimize resource allocation.

• Sustainable Operations: Eliminate paper logbooks and manual checklists, reducing waste while ensuring audit-ready digital records.

See It in action

Curious how this plays out in real life? Watch our quick explainer video:

Industries We Focus On & How They Use Openscreen Track:

Openscreen Track enhances operations across a diverse range of industries by digitizing physical touchpoints and embedding QR-enabled workflows where action happens. The sectors we serve—and how they leverage Track—include:

• Facilities & Service Management: Every office, location, or shared resource gets a serialized QR code, enabling staff, contractors, or tenants to request realtime support, log tasks such as cleaning or access ondemand educational content at the Point of Issue.

• Broadband & Telecom: Serialized QR Code-enabled devices—such as modems, IPTv remotes and routers—provide pinpointed, app-less diagnostics and support workflows that deliver instant, CTA-based device care.

• Medical & Healthcare: Hospitals and clinics are using Track to extend compliance workflows, service tickets, and instructions-for-use to medical devices at the Point of Care—ensuring regulatory adherence, equipment uptime, and operational efficiency.

• Manufacturing & Industrial: Asset tagging with QR codes allows plant and field teams to launch support, safety, or maintenance workflows in minutes, helping reduce equipment downtime, access site specific resources, automate incident reporting, and ensure compliance.

• Consumer & Retail: Products and packaging receive a digital enhancement—think one-scan product verification, warranties, or GS1 labeling—driving customer acquisition, education, and loyalty through interactive workflows.

• Municipal & Environmental: Municipal services, like waste collection or city asset management, are transformed with QR codes that empower residents and field teams to submit service requests, report issues, and verify maintenance at the Point of Service.

Customer Spotlights

Companies across verticals are embracing Track to transform operations:

• Rehrig Pacific converts standard waste carts into “smart carts,” enabling residents to scan and request service workflows instantly.

• Altice, a Fortune 100 enterprise has attached unique QR codes to every meeting room, turning them into IT service hubs for instant helpdesk support.

• Spin Master Toys uses Openscreen Track to enrich their products and HQ spaces with digital engagement experiences—from loyalty to product education.

Why It Matters

Openscreen Track helps organizations extend digital workflows straight to where action happens—increasing efficiency, ensuring compliance, and enriching user experience, all with no app downloads.

Want to Learn More?

Ready to see how Openscreen Track can help digitize your workflows—from field service to compliance to product engagement?

Watch the video and reach out to our team to book a demo or explore integration options.