Broadband & Telecom
Deliver Pinpoint Device Support and Care at Every Point of Connectivity
Secure, MAC encapsulated QR Codes and customer installation and support workflows deliver instant, app-less device management and support with a simple scan. Enhance and transform your digital care processes.
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Give Every Broadband Device its Own Curated, QR Code Support Experience
Openscreen's on device scan-for-support solutions deflect phone calls and service visits
Resolve Issues Quickly
Save your customers from navigating complex support websites. Deliver one-scan, instant and contextual support
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Resolve Issues Quickly
Resolve Issues Quickly
Save your customers from navigating complex support websites. Deliver one-scan, instant and contextual support
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Improve Customer Satisfaction
Improve Customer Satisfaction
Reduce time to resolution and website abandonment with step-by-step digital guides for install, troubleshooting and FAQ
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Increase Digital Deflection
Increase Digital Deflection
Keep users from calling in by providing on-remote and on-device QR Codes and device-specific microsites
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Drive Upsell
Drive Upsell
Give your customers upsell workflows to encourage upgrades to new add-ons and higher service tiers
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Track User Journeys
Track User Journeys
Follow every user interaction to understand how to improve your overall service experience
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Case Study
Leading Broadband Operators
Xplore, Liberty Latin America, Hotwire Communications, Altice and Novus all use Openscreen to transform self care
Broadband operators use Openscreen to combine device-specific microsites with on-product QR Codes, resulting in immediate, contextual diagnostics & help and dramatically reducing customer calls.
